Privacy Policy for MyWheel

At MyWheel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services through www.mywheel.uk (“the Website”). By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We collect and process the following types of personal information:
a. Information Provided by You:
• Identity Information: Name, ID number, or passport number (required for bookings in Greece per legal obligations).
• Contact Information: Email address, phone number, and billing address.
• Payment Details: Credit/debit card details or other payment information (processed securely by our payment gateway).
• Booking Details: Pickup and drop-off locations, travel times, and special requests.
b. Information Automatically Collected:
• Device Information: IP address, browser type, operating system, and device details.
• Usage Data: Information on how you interact with the Website, including page visits and click behavior.
• Cookies: Details on cookies are provided in our Cookie Policy.
c. Information Collected for Greek Ministry of Transport:
As per the provisions of Article 1 of sub-paragraph H.2 of paragraph H of Article One of Law 4093/2012 (Government Gazette A 222):
• Identity Information: ID number or passport number.
• Contract Details: Name, pickup point, and contract details registered in the Digital Platform of the Ministry of Infrastructure and Transportation.

2. How We Use Your Information
We use your personal information for the following purposes:
• Service Provision: To process bookings, communicate with you, and ensure the delivery of chauffeur services.
• Legal Compliance: To meet obligations under Greek law, including the registration of specic personal data in the Digital Platform of the Ministry of Infrastructure and Transportation.
• Payment Processing: To securely process payments and manage refunds when applicable.
• Improvement and Analytics: To analyze Website performance, user behavior, and improve our services.
• Customer Support: To handle inquiries, complaints, or disputes.
• Marketing (with Consent): To send promotional offers, newsletters, or updates about our services. You may opt out at any time.

3. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information in the following cases:
• Service Providers: With third-party service providers (e.g., payment processors, IT support) to perform services on our behalf.
• Legal Requirements: To comply with legal obligations, including sharing contract details with the Greek Ministry of Infrastructure and Transportation as per Ministerial Decision 43618/1925 (Government Gazette B’ 2251/ 11.06.2019).
• Business Transfers: In the event of a merger, acquisition, or sale of our business.
• Consent: When you explicitly agree to share your information.

4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
• Greek Ministry of Transport Requirements: Identity and contract details related to bookings in Greece are deleted within 24 hours of the contract’s conclusion.
• Payment Data: Retained securely for auditing and accounting purposes in compliance with nancial regulations.
• General Data: Retained as long as necessary for service provision, customer support, and marketing (unless opted out).

5. Your Rights
Under GDPR and applicable Greek laws, you have the following rights:
• Right to Access: Request a copy of your personal data.
• Right to Rectication: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where applicable (e.g., after legal retention periods).
• Right to Restrict Processing: Request limits on how your data is processed.
• Right to Object: Object to data processing for marketing purposes or other legitimate interests.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw consent for processing where consent is required.
• Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Ofce (ICO) or the Hellenic Data Protection Authority (HDPA) for Greek-based services.

6. Data Security
We implement robust security measures to protect your personal data, including encryption, rewalls, and access controls. However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies
Our Website uses cookies to enhance your user experience. Details on our use of cookies are available in our CookiePolicy.

8. Cross-Border Data Transfers
If you access or use our services from outside the UK or Greece, your data may be transferred to, processed, and stored in these regions. We ensure such transfers are compliant with GDPR and other applicable laws.

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
• Email: info@mywheel.uk

Cookie Policy for MyWheel

This Cookie Policy explains how MyWheel uses cookies and similar technologies on www.mywheel.uk (“the Website”). By continuing to use our Website, you agree to the use of cookies as outlined below.

1. What Are Cookies?
Cookies are small text les that are placed on your device when you visit a website. Cookies allow the website to recognize your device and store certain information, such as user preferences or login status, to enhance your experience.

2. Types of Cookies We Use
• Necessary Cookies: These cookies are essential for the operation of the Website and enable features like secure login, account management, and payment processing.
• Performance Cookies: These cookies collect anonymous information about how users interact with the Website, allowing us to improve the functionality and user experience.
• Functionality Cookies: These cookies remember choices you make, such as language preferences or location, to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies collect information about your browsing habits to deliver personalized advertisements. They may be used by third-party services integrated into the Website.

3. Third-Party Cookies
We may allow third-party services (such as Google Analytics) to place cookies on your device to analyze website trafc and usage. These third parties are responsible for their own cookie and privacy policies.

4. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our Website.

5. Consent to Use Cookies
By using the Website, you consent to the use of cookies as described in this policy. If you do not agree to the use of cookies, you may disable them via your browser settings.

6. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

7. Contact Information
If you have any questions about this Cookie Policy, please contact us at:
Email: info@mywheel.uk